Frequently Asked Questions

Absolutely. Fireflow welcomes all experience levels, from complete beginners to experienced practitioners. Our instructors will guide you through each class and offer modifications where needed. When you create a profile in our booking app, you’ll have the opportunity to notify us of any pre-existing injuries or conditions.

Yes. As a yoga studio, we ask that all shoes are removed before entering the studios and placed in the designated shoe storage. Grip socks must be worn for all Reformer Pilates classes.

'Fire' classes are taught in our heated studio at approximately 34°C, while 'Flow' classes take place in a non-heated environment. Choose the style that best suits your goals and comfort level.

Our heated mat studio is maintained at approximately 34°C using infrared heating, creating a warm and comfortable environment that supports movement, flexibility and relaxation.

Yes. Our beginner-friendly classes introduce you to the equipment, movements and techniques before progressing to more challenging sessions. If you choose to sign up to our screen-led classes, you'll need to attend an induction first - don't worry, we will know you need one!

Wear comfortable workout clothing and bring a water bottle.

• A Yoga mat. Mats are available to hire if you don't have your own.
• All Pilates equipment is provided.
• Grip socks are required for all Reformer Pilates classes and are available to purchase at reception.
• For Fire classes, we recommend bringing a towel.

Please arrive at least 10 minutes before your class so you have time to check in, get settled and speak with your instructor if needed.

For safety reasons, late entry may not be permitted once a class has started, and no refunds or credits will be issued for missed classes.

Yes. Our heated studio has two temperature zones. The area closest to the mirrors is warmer, while the back of the room offers a slightly cooler practice space.

Not at all! We appreciate that memberships aren't for everyone—life is busy, schedules change, and sometimes flexibility is exactly what you need.

That's why we also offer drop-in classes and class passes, so you can enjoy Fireflow in a way that works for you. 

Yes. All classes must be booked through the Fireflow app or online booking system. We recommend booking in advance, especially for peak-time classes, as spaces can fill quickly. You can book online right up until the class starts, subject to availability.

Bookings can be cancelled through the Fireflow app within your membership or class pass cancellation window. Late cancellations and no-shows may result in a fee or the loss of a class credit.

Eligible memberships can be frozen in accordance with your membership type. Please refer to our Membership Terms for full details.

Yes. Fireflow offers premium changing facilities, including private showers, toilets, vanity areas and cubby storage.

Yes. Parking is available at the rear of the building while attending classes. Please park considerately and respect our neighbours. Additional roadside parking is available nearby, or Poole Road Long Stay Car Park is approximately a 10-minute walk away.

Yes. Our Unlimited Memberships include access to both studios, or you can choose a Specialist Membership focused on your preferred discipline.

Some classes may be suitable depending on your stage of pregnancy and previous experience. Please seek advice from your healthcare professional, contact us before you attend and inform your instructor before every class.

Please let your instructor know before class. If you're unsure whether a class is suitable, we recommend seeking advice from your healthcare professional before attending.

Yes. Unlimited Memberships include one guest pass each month (subject to availability). We also offer introductory passes for first-time visitors.

Yes. We offer discounted Student Memberships. Valid student identification is required when joining and may be requested throughout your membership.

For the most comfortable experience, avoid eating a large meal for 1–2 hours before class and arrive well hydrated.

Yes. Reception stocks a range of drinks, grip socks and other studio essentials.

Yes. All members must complete a Health Declaration and Liability Waiver before attending their first class. Please keep us informed of any changes to your health, injuries or pregnancy.

Mobile phones are not permitted in the Mat Studio. They may be brought into the Reformer Studio but must remain on silent and must not be used during classes.

Absolutely! We'd love to work with local businesses to support employee health and wellbeing. If you're interested in a corporate membership or workplace wellness package, please get in touch with your company details and we'll be happy to discuss the options available.